About Verification and the Trust Score
Why verify your Hello Pal and Travel Pal account?
Verify your account to use more app features, and to have more friends find you and chat with you.
This is especially important for our Travel Pal app, for the safety of all travelers and hosts.
LOW
| Upload only 1 avatar |
| Start only up to 5 new chats |
| Cannot send pictures |
| Audio and Video Calls disabled |
| Will not appear in Find a Pal searches |
| Invisible Mode disabled |
GOOD
| Upload multiple avatars |
| Start multiple chats |
| Can send pictures |
| Audio and Video Calls (5-min calls) |
| Appear in Find a Pal searches |
| Invisible Mode disabled |
PERFECT
| Upload multiple avatars |
| Start multiple chats |
| Can send pictures |
| Audio and Video Calls (10-min calls) |
| Appear on top of Find a Pal searches |
| Invisible Mode setting is accessible (coming soon in an app update!) |
ID
- Upload a photo of your ID
- Upload a photo of you with your ID
- Go to Settings > Account Management > Trust & Verification
- Press the Verify Email button
- Click on a link sent to your email
MOBILE
- Go to Settings > Account Management
- Make sure you have added your mobile number
- Send an SMS – Once you receive the SMS on your mobile, your account will automatically be verified
To achieve a “Perfect” trust level, ALL ITEMS MUST BE VERIFIED (ID, Email and Mobile). Please refer to the table below to learn how to achieve a higher trust score.
Verified Items Per Trust Level
Low
| None |
 |
Good
+  |
 |
| + |
| + |
Perfect
| + + |