About Verification and the Trust Score

Why verify your account?

Verify your account to use more app features, and to have more friends find you and chat with you.

This is especially important for our Travel Pal app, for the safety of all travelers and hosts.


LOW

Upload only 1 avatar
Start only up to 5 new chats
Cannot send pictures
Cannot post Moments
Audio and Video Calls disabled
Cannot use Hello Pal Wallet, Transfer and Red Packet functions
Not eligible for Hello Pal Rewards
Will not appear in Find a Pal searches
Invisible Mode disabled

GOOD

Upload 5 avatars
Start multiple chats
Can send pictures
Can post Moments
Audio and Video Calls (5-min calls)
Can use Hello Pal Wallet, Transfer and Red Packet functions
Eligible for Hello Pal Rewards
Appear in Find a Pal searches
Invisible Mode disabled

PERFECT

Upload 5 avatars
Start multiple chats
Can send pictures
Can post Moments
Audio and Video Calls (10-min calls)
Can use Hello Pal Wallet, Transfer and Red Packet functions
Eligible for Hello Pal Rewards
Appear on top of Find a Pal searches
Invisible Mode setting is accessible (coming soon in an app update!)

Go to Settings > Account Management > Trust & Verification

ID

  • Upload a photo of your ID
  • Upload a photo of you with your ID

EMAIL

  • Press the Verify Email button
  • Click on a link sent to your email

MOBILE

  • Make sure you have added your mobile number
  • Enter the SMS verification code in the app

Please refer to the table below to learn how to achieve a higher trust score.


Verified Items Per Trust Level

Low

None
0

Good

0  +  0
0
0
0  +  0

Perfect

0  +  0
0  +  0  +  0

NOTE: Doing all three verification steps is optional. The ID, email and/or mobile number that you provide for verification will be kept confidential and will never be displayed in your profile. Only your Trust Score will appear in your profile, displayed as a color-coded shield icon.