Tut – About Verification and Trust

About Verification and the Trust Score

Why verify your Hello Pal and Travel Pal account?

Verify your account to use more app features, and to have more friends find you and chat with you.
This is especially important for our Travel Pal app, for the safety of all travelers and hosts.

The Trust Gauge: 3 Levels


LOW

• Upload only 1 avatar
• Start only up to 5 new chats
• Cannot send pictures
• Audio and Video Calls disabled
• Will not appear in Find a Pal searches

GOOD

• Upload multiple avatars
• Can send pictures
• Audio and Video Calls (5-min calls)
• Appear in Find a Pal searches

PERFECT

• Upload multiple avatars
• Can send pictures
• Audio and Video Calls (10-min calls)
• Appear on top of Find a Pal searches
• Invisible Mode setting is accessible (coming soon in an app update!)

3 Ways To Verify Your Account


ID

• Upload a photo of your ID
• Upload a photo of you with your ID

EMAIL

• Go to Settings > Account Management > Trust & Verification
• Press the Verify Email button
• Click on a link sent to your email

MOBILE

• Go to Settings > Account Management
• Make sure you have added your mobile number
• Send an SMS – Once you receive the SMS on your mobile, your account will automatically be verified