About Verification and the Trust Score

Why verify your Hello Pal and Travel Pal account?

Verify your account to use more app features, and to have more friends find you and chat with you.

This is especially important for our Travel Pal app, for the safety of all travelers and hosts.


LOW

Upload only 1 avatar
Start only up to 5 new chats
Cannot send pictures
Audio and Video Calls disabled
Will not appear in Find a Pal searches
Invisible Mode disabled

GOOD

Upload 5 avatars
Start multiple chats
Can send pictures
Audio and Video Calls (5-min calls)
Appear in Find a Pal searches
Invisible Mode disabled

PERFECT

Upload 5 avatars
Start multiple chats
Can send pictures
Audio and Video Calls (10-min calls)
Appear on top of Find a Pal searches
Invisible Mode setting is accessible (coming soon in an app update!)

Go to Settings > Account Management > Trust & Verification

ID

  • Upload a photo of your ID
  • Upload a photo of you with your ID

EMAIL

  • Press the Verify Email button
  • Click on a link sent to your email

MOBILE

  • Make sure you have added your mobile number
  • Send an SMS – Once you receive the SMS on your mobile, your account will automatically be verified

Please refer to the table below to learn how to achieve a higher trust score.


Verified Items Per Trust Level

Low

None
0

Good

0  +  0
0
0  +  0

Perfect

0  +  0
0  +  0  +  0